Privacy Policy
How we handle inquiry information.
This page explains how Elisen Silver handles inquiry information, website analytics, and cookies.
Information we collect
When you contact us through the inquiry form, we may collect your name, email address, phone or WhatsApp number, company name, country or market, product interest, estimated quantity, reference links, and inquiry details.
Website analytics and cookies
We use Google Analytics 4, provided by Google, to understand how visitors find and use this website. Google Analytics may collect information such as browser and device details, approximate location, referral source, pages viewed, session statistics, and interactions measured through enhanced measurement. Google Analytics uses first-party cookies, including _ga and _ga_<container-id>, to distinguish users and sessions. Google may process an IP address to provide basic services and derive approximate location; raw IP addresses are not associated with user identifiers and are discarded after use. Google may process analytics data in countries outside your country of residence. For more information, see Google Privacy Policy.
How we use information
We use inquiry information to reply to your request, understand your product needs, provide catalog or quotation information, discuss OEM/ODM possibilities, and communicate about silver jewelry production cooperation. We use aggregated website analytics to understand traffic sources, improve page content and navigation, measure website performance, and identify technical issues.
Information sharing
We do not sell your inquiry information. We may share necessary order-related details with service providers when needed for communication, production, packaging coordination, or shipment preparation. Website usage data is processed by Google as our analytics service provider under Google’s applicable terms and privacy practices.
Your cookie choices
You can block or delete cookies through your browser settings. You may also use the Google Analytics Opt-out Browser Add-on. Blocking analytics cookies does not prevent you from viewing this website, but it may reduce the accuracy of our traffic statistics.
Data retention
Inquiry information is retained only for as long as reasonably necessary to respond, maintain business records, support potential cooperation, and meet applicable legal or operational requirements. Analytics data is retained according to the settings of our Google Analytics property and Google’s applicable policies.
Data security
We take reasonable measures to protect submitted information, but no website, email system, analytics service, or online transmission can guarantee absolute security.
Contact
For privacy-related questions or requests concerning information you submitted to us, contact sales@elisensilver.com.
Last Updated
August 2026
This privacy policy may be updated as the website and inquiry process become more complete.